Frequently asked questions

How is my jewellery made?

Our team of craftspeople respectfully blend a tiny amount of the ashes with the special resin in your chosen colour, layer upon layer to create a truly exquisite piece of jewellery. When finished, the resin has the appearance of a glossy stone containing the ashes suspended within like floating flakes. The final outer layer is extremely hard and durable to protect the resin and its precious contents, unlike glass which can shatter or chip quite easily. We offer a choice of colours, but as each piece is individually crafted, there may be slight variations in the final finish and colour

How much ash do you need to create my jewellery?

We generally only need a very small amount of cremation ash - somewhere around half a teaspoon, that you return to us in the collection pot we'll send to you. We absolutely understand that you may feel nervous parting with your loved one's ashes, but rest assured that they'll be treated with the utmost respect and care whilst in our possession. Upon receipt the ashes, along with your personalised order summary, are immediately stored in a sealed labelled bag until your jewellery is ready to be made. We work in a sterile environment so there is no chance of cross contamination with any other order, and once complete, any remaining ashes will be sealed back into the collection pot and stored with your completed jewellery ready to be sent back to you.

How do I care for my jewellery?

We use a special UV resistant resin to craft your special piece of jewellery, so you can wear it without worry most of the time. However, potential damage can be caused by extreme sunlight, heat or harsh chemicals and therefore we recommend removing our jewellery when sunbathing, applying perfume and lotion, showering and bathing or when sunbathing.

What delivery method do you use?

Once your jewellery is complete, we'll send it back to you using at least a tracked, 48 hour delivery service. We'll also include any unused ashes that you sent to us with your order. For piece of mind, when you return your collection pot to us, we recommend that you also used a tracked service

Can I include ashes from more than one person?

Yes of course - this is a perfect idea if someone has lost both parents for example. Simply mix the ashes in the collection pot we send - or if you'd rather, ask us to send two pots, and we'll mix them when we create your jewellery.

What payment methods do you accept?

You can pay online using all major credit/debit cards, and we also offer Paypal for additional ease

What happens if my item is faulty?

We thoroughly check and photograph all our jewellery pieces before dispatching. If you find that your item is faulty upon delivery, please contact us immediately to resolve. You can find more details within our returns and refunds page.

All of our jewellery pieces come with a 12 month warranty included, and we provide care instruction with every purchase.